Virginia E-ZPass

E-ZPass is an electronic toll collection system. Motorists open a prepaid account and attach a small electronic device called a transponder to their windshield or license plate. As they travel through the toll facilities, tolls are automatically deducted from their pre-paid E-ZPass account.

When you open a prepaid account, you receive a small electronic transponder that attaches to the windshield inside your car or to your license plate. Within the transponder is a battery-powered electronic chip encoded with a unique identification code. When you travel through an E-ZPass toll facility, an antenna at the toll plaza reads the information contained in your transponder. The appropriate toll is electronically debited from your prepaid E-ZPass account.

You can use your E-ZPass transponder on all toll roads with specially marked "E-ZPass" lanes. This currently includes roads in Delaware, Illinois, Indiana, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Virginia, West Virginia, North Carolina, Kentucky, Florida and Minnesota.

In order to open an E-ZPass account online or at a Service Center, you need to pre-pay a minimum of $35 in tolls.

Transponders are also available in select retail stores in E-ZPass On-the-Go Kits for $35. Both Flex and Standard E-ZPass transponders are available in Northern Virginia retail stores. The $35 payment for an On-the-Go transponder includes $15 of prepaid toll balance for immediate use in Virginia plus an additional $20 prepaid toll balance after the transponder is registered to an account.

Retail transponders can be used immediately in Virginia but should be registered as soon as possible to enable use out-of-state and to claim the full balance.

Note that the transponders remain the property of the Virginia Department of Transportation and must be returned to the Service Center when the account is closed or the customer will be liable for the lost/stolen fee ($10 for a standard transponder, $20 for a Flex transponder).

If you drive the toll roads frequently, we recommend that you contact E-ZPass (https://www.ezpassva.com/) or log into your account to increase your Replenishment threshold (low balance) level and replenishment amount to accommodate your average monthly toll usage.

When you contact our Customer Service Center at 1-877-762-7824 or apply online to open an account or request an additional transponder, the transponder is sent out within two business days. For same day service, pick up an On-the-Go transponder at a retail store (find retailers at https://www.ezpassva.com/EZPages/Retail-Locations.aspx?location=2) or visit one of our Service Centers or partner DMV locations:

E-ZPass Virginia

Telephone
Toll-Free Number: 1-877-762-7824
Virginia Relay Center (TTY Callers): 1-800-828-1120
Automated Telephone System is available 24 hours
Customer Service Representatives are available Monday-Friday 7 a.m. - 7 p.m.

E-mail
customerservice@ezpassva.com

Mail
E-ZPass Customer Service Center
P.O. Box 1234
Clifton Forge, VA 24422-1234

Phone: 877-762-7824
Fax: 540-302-4773

Hours : Monday-Friday 7 a.m. - 7 p.m.