FLOATING SUPERVISOR

About the Role: 

• Responsible for covering for absent Toll Supervisors and Bridge Attendants.
• Supervise all Toll Collection Attendants on a given shift; ensure optimal staffing and call for substitutes when absenteeism or tardiness occurs; monitor compliance of procedures.
• Responsible for selling coins/cash to other assigned plazas.
• Ensure proper control and security of toll facility cash funds and toll revenues.
• Respond to TCA requests for additional change during shift.
• Monitor traffic in lanes, operation of toll collection equipment, and other equipment at Plaza facility; notify appropriate vendor of malfunctions.
• Handle patron complaints and/or questions that are referred by TCAs; obtain highway assistance for patrons.
• Complete all forms required for such events as:  gate incidents; accidents; and worker accidents and injuries.
• Maintain a log of all activities on shift.
• Explain and enforce RMTA rules, regulations, and policies with regard to both employees and the public.
• Identify policy and procedure infractions and take appropriate action to correct, including counseling TCAs.
• Relieve TCAs for breaks or other reasons.
• Ensure cleanliness and safety of toll booths, lanes, and Plaza facility during shift.            
• Work both inside and outside.

Requirements: 

• Minimum 3 years’ experience as an RMTA Toll Supervisor (I or II), preferred.

• Experience maintaining effective working relationships with associates and the public.
• Demonstrated experience using Microsoft office and toll systems software/applications.
• Must be able to consistently provide high quality customer service in a fast-paced environment.
• Mechanical aptitude to operate toll collection equipment, operate money counting and adding machines, and to un-jam coin machines.
• Operate Windows based toll collection management system on personal computer.
• Ability to read, write legibly, and to make arithmetic calculations quickly and accurately.
• Ability to follow directions, make sound judgment and maintain confidentiality.
• Must be accessible by phone and able to report to work on a call-in basis.
• Must be able to work days, evenings and overtime as required.
• Valid Virginia driver’s license and satisfactory driving record required.

This is a full-time position.  Hiring salary range: $17.50-19.58 per hour.

Send resume to RMTA HR, 901 East Byrd Street, Suite 1120, Richmond, VA  23219; or FAX (804) 523-3333.  OR you may complete an application below.

Please send us an email if you have any questions about the RMTA or the role: hr.zmail@rmtaonline.org.